Automation

Automation Anywhere Partner Noida : Case Study : SAP Commerce

B2B e-Commerce Implementation for one of the Fashion Industry, Multi Brand Player in US and CANADA with Turnover around 650 MUSD

Business Challenges

  • Challenges to provide a robust and simplified customer experience.
  • The Sales team on ground was not fully equipped and dependent on their customers for placing orders.
  • Need to sell products under multiple brands and across geographies, find it difficult to provide a unique selling experience.
  • Need Comprehensive digital solution, integrating their ecommerce solution with supporting systems like ERP, CRM, Payment gateways, POS.

Our Solution

  • B2B Implementation on Hybris version 6.00 and HANA DB for Fashion industry.
  • End-to-End AOM (Asynchronous Order Management) integration between SAP FMS and Hybris through Data hub.
  • Retail Pack OAA Implementation for Real time Stock Check of Articles across channels.
  • Integration between Open Text and Hybris for Digital Asset Management.
  • Integration between Hybris and PLM system for product Data enrichment.
  • Role based access for Sales Representative and Customers.

Key Benefits

  • Single source of truth for all the order Statuses placed across the system.
  • Single Sales System to place orders for both Sales Representative and Customer. Ability for Sales Representative to punch orders on Customer's behalf. Sales Operations supported for US and CANADA.
  • ASM (Assisted Sales Module) flow for sales team.

Solution Highlights

  • Multiple Brands on Single site
  • Multi dimensional view of the Product
  • Real time customer feedback on the product
  • Real Time inventory check reduced material handling cost by 15%
  • Virtual Showroom to see and book upcoming season's designs

Case Study : SAP C4C

Travel Company in UK. Presence around the Globe with Turnover around 12 Billion GBP

Business Challenges

  • The Users were not getting internet connectivity while operating from remote places hence users were unable to connect to C4C (online CRM) system.
  • Business was not able to capture complaints of there customers due to internet unavailability.

Our Solution

  • Introducing Offline Capability in Existing C4C system
  • We implemented Synchronizing the data in offline mode, viewing the synchronized data in offline mode, Creating Service tickets in offline mode and uploading/synchronizing back the offline created data in online mode.
  • Configured the user interface for offline mode along with system validation and checks to optimize the error handling process.

Key Benefits

  • User can use the C4C mobile/tablet application without internet connectivity.
  • User can register the complaints of the customers in remote locations as well.
  • Easy to Create/maintain Offline records and viewing the customer details like Customers basic information, there bookings with travel package, existing complaints

Solution Highlights

  • Implementing Offline Capability in Cloud for Service
  • Delivered the Solution without impacting any existing process/layouts
  • Well defined data download rule to optimize the synchronization time
  • Reduced CRs manual work by 80% and work efficiency improved by 50%

Case Study : ECC/REFX

SAP Real Estate Solution for Real Estate Industry in Middle East with Turnover around 20M USD

Business Challenges

  • Complex process of Leasing with Integration with other Modules
  • High manual effort to ensure legal compliance
  • Sales Based Scenarios for Mall Managemen.
  • Accurate Revenue Recognition for all the Contracts
  • Inconsistent procurement of construction and maintenance
  • Projects and maintenance expenditures exceed budgets
  • Missed lease and sales opportunities.

Our Solution

  • Deployed Solution in SAP ECC on HANA system and integrated with Hybris C4C
  • Integration with Finance ,Plant Maintenance and Project System
  • Sales Based Rents scenario
  • IAS 17 , Workflow and DMS
  • Integration with Project System.
  • Reports to track the Sales and Lease Opportunities

Key Benefits

  • Workflow for Management approvers with the DMS.
  • Accurate Revenue Recognition for Lease Contracts
  • Increase productivity with accuracy of the work
  • Standard reports will give the actual status of the Business.

Solution Highlights

  • Customer 360 degree view
  • Work efficiency increased by 50%
  • Built Tracebility and Transparency in the Real Estate process.

Case Study : Fiori/SAPUI5

Real Time Reporting using SAP Fiori for US based Client with Turnover around 650M USD

Business Challenges

  • SAP CAR holds near real time inventory information. CAR HANA will have inventory details from FMS and Unprocessed sales and Inventory transaction from CAR.
  • FMS is the leading system as part of inventory management
  • Business want to check available inventory for a particular time from easy accessible Method
  • Label generation/print of new stock with seasonal discounts

Our Solution

  • SAP HANA near real time inventory model will have the real time information of stock availability of a particular article during business hours.
  • Fiori application can fetch the data from real time inventory model and display the data based on the user selection.
  • User should able to run the report for a style, variant article, article description, UPC and Model number wise for a particular store.

Key Benefits

  • Real time reporting is required at Point of Sale system about the current stock of products and stocks which are in transit to plan the sale effectively.
  • Information about price, quantities, discount are needed to get the full 360 degree view of the store.
  • SAP Fiori combined with SAP FMS and POS helped the customer achieve efficiency with an easy to access and operate real time dashboard report

Solution Highlights

  • Analytical dashboard report
  • Real time information and notification improved material handling by 15%
  • Role based and ease of access
  • Multiple systems combined
  • Data modeled at HANA level for better performance.
  • Label generate and print at POS

Case Study : SAP S/4 HANA

SAP ECC to S/4 HANA Migration for Product based IT Company, based in USA

Business Challenges

  • GRC relevant several products were developed and tested on SAP ECC. Different processes of ECC modules across industries were implemented in SAP ECC.
  • Customer wanted to migrate all business processes configured along with complete master data and tested on SAP S/4 HANA latest releases.

Our Solution

  • Implement SAP S/4 HANA with activated Best Business practices and relevant business functions
  • Mapping of all relevant business processes and functionalities of SAP ECC to SAP S/4 HANA and configure SAP S/4 HANA system.
  • Perform HANA remediation for all Customized RICEFW of SAP ECC which will be migrated to SAP S/4 HANA.
  • Migrate Master data and transactional data migration from SAP ECC to S/4 HANA Quality instance using SAP BODS

Key Benefits

  • Templates developed during design phase for migration of data objects helped to reduce the overall timeline of the project.
  • Our understanding of S/4 HANA migration and Functional expertise helped customer to achieve exact result in short span of time eventually reducing the cost

Solution Highlights

  • Analytical dashboard report
  • Real time information and notification improved material handling by 15%
  • Role based and ease of access
  • Multiple systems combined
  • Data modeled at HANA level for better performance.
  • Label generate and print at POS

Case Study : SAP Performance

Leading company in fashion industry based in USA. Presence around the globe.

Business Challenges

  • SAP FMS has been implemented and rolled out for the global users
  • Users based out of Korea and JAPAN reported Production system unavailability
  • This outage, generally of 4 to 5 hours on daily basis, was impacting business transactions.

Our Solution

  • Promitheia Technologies took below approach to identify the root cause and solution
    • Checked the network connectivity for the users reporting system outage
    • Checked system availability, found huge number of lock entries in SAP
    • Checked the related parameters in SAP
    • Gone through the system performance report
    • Identified a job consuming all lock entries and causing outage
    • Tuned the memory parameters and lock entry table value
    • Analyzed the program in the job and found a search criteria, running longer and occupying all the lock entries allocated in the system.
    • Distributed the search query in 4 steps which reduced the downtime to 15 mins
    • Moved the job schedule so that these 15 mins of outage will not impact any global business user.

Key Benefits

  • Solution was proposed at two levels, one is at system and server level and second is at development level.
  • Memory parameter tuning helped to improve the overall performance of the system

Solution Highlights

  • SAP FMS system outage got reduced from around 4 hours to 15 minutes
  • No impact of outage on global business users
  • Overall system performance improved by 30%

Case Study : Due Diligence

Due Dilegence engagement for a large Geman based Wholesale Industry in Germany and India.

Business Challenges

  • Complete Transition and Application Management Support Recommendations and Improvement required for:
  • Streamlining the Transition Process from External to Internal Organization.
  • Study the system and processes and suggest an Approach for the Transition.
  • Study the AMS system processes and procudures and suggest an Approach for Optimization for Scalability and Future Roadmap.
  • Suggest a Support Model best suited for the Organization.

Our Due Diligence Approach

  • Promitheia Tech enagaged an Onsite Due Diligence Engagement Workshop which involved engaging stakeholders in IT, Operations, Projects , Support structure.
  • The Transafe* Approach( Promitheia Tech Transition Methodology ) involved a Methodical and Systematic Approach.
  • Usage of pre-defined Questionnaires and Templates.
  • Study of the AMS process through Understanding As-Is, Future Roamap and Skill Gap Analysis.

Outcomes and Recommendation

  • Promitheia Tech Provided a customized Transition Approach Recommendation and Support Model specifically designed considering all the complexities.

Solution Highlights

  • This Approach provided a Customized Transafe* Methodology.
  • Work efficiency on processes increased by 50%
  • Bulit Tracebaility and Transparency in the Real Estate process.

Case Study : Fiori/SAPUI5

SAP HANA Cloud Platform Integration with SAP Fiori

Business Challenges

  • have designed and developed a range of highly effective, intuitive, user friendly and efficient web UI design and UX using latest SAP Fiori 2.0 and SAPUI5.
  • Multiple systems with multiple operating points - an overhead to maintain and train
  • No real time information about product availability.
  • Building/Extending new product for business spread across geographies - major problem

Our Solution

  • As a requirement, data from on premise system was exposed via a secure tunnel of SAP HANA Cloud Connector.
  • This data was stored in a cloud HANA DB and integrated with third party API's.
  • SAP Web IDE was used as a development environment along with GIT as a code repository.
  • SAP Fiori 2.0 is used to create reports on top of this cloud DB. Final code was pushed to the Fiori Launchpad, where a role-based access was given to the end user.

Key Benefits

  • Single point of entry to access data from multiple systems/locations.
  • Increase in productivity by 20%
  • Decrease in maintenance and knowledge transfer cost
  • Mobile access and approvals
  • Redundant systems identification and removal from infrastructure

Solution Highlights

  • New and latest SAP UI strategy
  • One UI with desktop and mobile access - responsive UI
  • Role based access
  • Easy third-party API integration
  • Easy to use UI for end user
  • One place to manage multiple legacy system